Merchant terms

Published · Version 2 · 2 November 2026

M.MAZON LTD, trading as Tikyshop, a company registered in England and Wales with company number 14710944, registered office 1st Floor, 85 Mercian Way, Stockport, England, SK3 9DF. Support: support@tikyshop.com.

Tikyshop merchant terms

1. Who provides Tikyshop

Tikyshop is a service operated by M.MAZON LTD ("we", "us"), a company registered in England and Wales with company number 14710944. Our VAT number is GB436212520. For support, complaints, privacy requests and contractual enquiries, contact support@tikyshop.com.

Our ICO data protection registration reference is ZC286644.

Registered office: M.MAZON LTD, 1st Floor, 85 Mercian Way, Stockport, England, SK3 9DF. This address is provided for company identification and legal correspondence. Our main contact for support, complaints, privacy requests and contractual enquiries is support@tikyshop.com. This is not a merchant's product returns address; shoppers should follow their seller's returns instructions.

These terms apply between us and the business opening or operating a Tikyshop store ("you"). They cover UK-established businesses, including sole traders acting for business purposes. A person accepting them for a business must have authority to do so. Tell us if your business ceases to be established in the UK.

Your shoppers contract with the seller identified in your store, not with Tikyshop for their purchases. Your store needs its own terms, privacy information, delivery and returns policies. These platform terms do not replace them or limit shoppers' statutory rights.

2. Accounts, invitations and access

Give accurate account and business information, keep it current, protect your credentials and tell us promptly about suspected unauthorised access. Give team members only the access they need and remove access when it is no longer appropriate. Do not share personal sign-in credentials.

Where access is invitation-only, joining the waiting list does not guarantee an invitation, a place by a particular date, or a particular price. An invitation's expiry, recipient and use restrictions are stated when it is issued. An access code permits the account-opening process; it does not grant access to another business's existing store. It is not a subscription discount code.

Opening an account or preparing a store does not itself start a paid subscription. A paid subscription begins when you accept the price and renewal terms at subscription checkout. Marketing consent is separate from opening an account or accepting these terms.

Permissions apply separately to platform administration, workspace membership, individual stores and AI connections. Having a role in one does not give access to all the others. You are responsible for the people and connections you authorise, without removing our responsibility for implementing the platform's access controls with reasonable care and skill.

3. The service

We provide hosted tools for managing the catalogue, product media and reels, storefront presentation, supported buying options, checkout, orders, shipping settings, refunds and store administration. Features such as drops, bundles, discount codes, custom domains, analytics and AI connections depend on availability, your plan and the settings enabled for your store.

We provide the service with reasonable care and skill. We do not promise a particular volume of traffic, sales, conversion rate, uninterrupted availability, or autonomous management of your business. Demonstrations, proposed features and roadmap statements are not promises that an unreleased feature is included in your subscription.

Descriptions and labels in the catalogue do not create delivery or fulfilment services that the platform does not support. You remain responsible for deciding whether the platform supports your products and their sale in your chosen markets.

4. Plans, prices and selling fees

Each store has its own subscription. There is no separate workspace fee. Our standard packages are:

Plan: Starter Monthly: £42.00 Annual, paid in advance: £478.80

Plan: Scale Monthly: £79.00 Annual, paid in advance: £900.60

These standard prices include VAT under our current UK pricing arrangements. Annual prices equal twelve monthly payments less 5%. The checkout identifies your selected plan, billing interval, any valid offer, the amount payable and the renewal terms before you subscribe. Existing subscriptions on retired plans remain on their own agreed terms unless lawfully changed.

Tikyshop takes no percentage commission on your store's sales. Your platform subscription still applies. Stripe's payment processing, dispute, currency conversion and other applicable fees are separate, as are taxes, refunds and chargebacks. Your AI subscriptions or usage charges, domain registration and renewal, and other services you buy from third parties are not included. "No Tikyshop sales commission" does not mean that every sale is free of all costs.

Your connected Stripe account processes shopper payments under your agreement with Stripe. Stripe determines account verification, settlement and payout requirements under that agreement. We do not guarantee a payout date or that a wallet will be available to every shopper.

Current plan allowances are:

Allowance per store: Products on sale Starter: 100 Scale: 1,000

Allowance per store: Team seats, including pending invitations Starter: 2 Scale: 10

Allowance per store: Custom domains, including pending connections Starter: 1 Scale: 3

Allowance per store: Enabled markets, including the default Starter: 1 Scale: 5

Allowance per store: Active AI connections Starter: 1 Scale: 5

Reaching a limit stops additions covered by that limit; it does not erase existing products or historical orders. Orders are not capped by these allowances. You can continue the supported editing, archiving, fulfilment and refund operations needed to manage existing business.

5. Promotional subscription offers

An offer's stated conditions control its eligible plans and billing intervals, discount type and amount, introductory period, redemption deadline and usage limits. A code must be accepted at checkout. Possessing a code or receiving an offer email does not guarantee eligibility or reserve a redemption.

An introductory discount does not change the ordinary renewal price unless the offer expressly says it does. Review the amount charged now, the end of the introduction and subsequent renewal price before paying. A zero-price introductory period may still require a payment card for the later paid renewal, as disclosed at checkout. Cancellation remains available as set out below.

Do not assume codes combine or transfer between plans, stores or billing intervals. An access invitation does not itself reduce a subscription price. A promotion email does not provide access to an existing store or bypass invitation requirements. Once an offer has been validly redeemed, we honour its agreed terms, subject to fraud, manifest error and applicable law; changes to future promotions do not silently reprice an existing subscription.

Discount codes that you create for your shoppers are separate from Tikyshop subscription offers. You are responsible for their lawful terms, advertised savings, availability and treatment of customers.

6. Renewal, cancellation and failed payments

Subscriptions renew automatically at the end of each selected monthly or annual period until cancelled. Cancel through your store's billing page before renewal. Cancellation normally takes effect at the end of the paid period and can be undone before then. We do not refund unused parts of a period except where these terms promise a refund, the law requires one, or we charged you incorrectly.

If a renewal fails for a store that has previously paid, the existing arrangement allows 14 days of continued selling while payment is resolved. After that the store stops accepting new orders until entitlement is restored. Its content, settings and historical orders are retained; existing customer obligations continue.

We give at least 30 days' email notice of a subscription price increase, stating the new price and when it applies. It applies at the first renewal on or after that date, not to a period already paid for. You may cancel before the new price applies.

7. Your store, content and customers

You are responsible for lawful products, accurate descriptions and images, evidence for product claims and comparison prices, applicable taxes, stock information, fulfilment, refunds and consumer rights. Display your own business identity and contact details. Set delivery promises that you can fulfil and provide the notices and choices your customers need.

Countdowns, limited-stock statements, introductory prices and other urgency claims must reflect genuine conditions. Do not reset or fabricate an offer's deadline or suggest a saving without a defensible reference price. Check bundle contents and buying options, and review images and descriptions generated using AI before use.

You keep your rights in your content. You give us permission to host, copy, process and display it to provide the service, including on your enabled storefront and sharing links. This does not give us general permission to use private store content in our advertising or to train AI models. You must hold the rights and permissions needed for product photography, music, people shown in reels, trademarks and other uploaded material.

8. AI assistants and connected services

You may connect supported services, such as ChatGPT, Codex or Claude, using an available connection method. Their accounts, subscriptions, usage limits and terms are separate from Tikyshop. We do not promise compatibility with every client, version or subscription tier.

Each connection is limited to its authorised store, granted permissions and validity period. Read access is a distinct permission; permission to create a draft does not by itself grant access to store details or the catalogue. Some permissions permit direct changes, while protected actions such as publishing products or reels and changing live prices require the platform's approval workflow. Review the actual permission descriptions and each approval request; not every permitted edit is held as a draft.

You can revoke a connection. Revocation stops its future authorised access but cannot recall data already sent to the AI provider or reverse completed changes. Your chosen provider handles information it receives under its agreement with you. Give it access to shopper contact or order information only where lawful and necessary. We record connection activity for security and accountability, without treating a connection's request as authority to bypass its permissions.

AI suggestions may be inaccurate, incomplete or unsuitable. Check claims, prices, images and proposed changes before approving them. We do not use merchant or shopper data to train AI models. This statement does not describe the separate data-use practices of a provider you choose.

9. Domains, analytics and other integrations

You must own or be authorised to manage a domain you connect. Keep its registration and renewal current. Connecting it to Tikyshop does not transfer its registration to us. Provider-assisted setup is available only for supported providers and configurations; otherwise we provide the available guided manual process. We do not promise automatic setup for every registrar or DNS provider.

Review proposed DNS changes and confirm the domain and records before authorising them. Domain verification, hosting activation, certificate issuance and DNS propagation are separate steps and may depend on external providers. Do not remove unrelated mail or other service records to connect a storefront. Removing a connection does not necessarily remove records at your DNS provider; follow the removal instructions.

Where enabled, we may register an eligible storefront hostname with Stripe on the relevant payment account to support payment methods. This does not itself guarantee wallet eligibility or prove a successful payment. Domain ownership checks are not identity checks on the merchant or endorsements of the store.

If you enable merchant analytics, you determine its purposes and must provide appropriate privacy information, lawful bases and any required shopper choices. Your own analytics property and connected providers remain your responsibility. Accepting these terms is not consent from your shoppers to optional tracking. We do not use their personal data for our own advertising or cross-store analytics.

10. Confidentiality, support and complaints

Each party must protect the other's non-public business information with reasonable care, use it only for this relationship, and disclose it only to people and providers who need it and owe confidentiality duties. These obligations do not cover information lawfully public, already lawfully known, independently developed or lawfully received without restrictions. Legally required disclosure is limited to what is required, with notice where permitted. Confidentiality continues after termination while the information remains confidential.

Contact support@tikyshop.com for help or a complaint. State the affected store, relevant dates and the outcome you seek. Do not send passwords, payment card details or access tokens. There is no guaranteed support response time or uptime service-level agreement unless separately agreed in writing. A complaint about a restriction or suspension can request review and provide supporting evidence. We explain our decision where lawful and safe to do so.

11. Restrictions, suspension and termination

The acceptable use policy in this pack explains prohibited activity and reporting. We may restrict affected content or suspend access for unlawful activity, a material breach, serious security risk or unpaid charges. We act proportionately, give reasons and an opportunity to correct the problem where appropriate, and act immediately where necessary to protect people, data, the service or legal compliance. Suspension does not remove your customer obligations; we will arrange appropriate access to necessary records subject to legal and security restrictions.

You may end your subscription as described in section 6. We may end the service on at least 30 days' notice and refund the unused portion of a prepaid period. For a serious breach we may terminate if it is not remedied within 14 days of notice, or sooner where lawful and necessary for unlawful activity or a serious security risk. Any mandatory notice or reasons requirements take priority over these general terms.

Within 30 days after store closure, ask support if you want a copy of its records before deletion. Available exports are provided as files and media through time-limited download links; a self-service export tool is not promised. Closure does not cancel unsettled orders, refunds or legal recordkeeping duties. Personal data return and deletion follow the data processing schedule. We retain our own accounting and legal records as described in the platform privacy notice.

12. Changes, responsibility and legal terms

We may maintain and develop the service. For a material reduction in core paid functionality, or a material change to these terms, we normally give at least 30 days' email notice. If you do not accept a material reduction in core functionality, you may end the affected subscription before it takes effect and receive a refund of the unused prepaid period. Security, legal requirements or a provider withdrawal may require shorter notice; we tell you as soon as reasonably possible, and the same refund right for a material reduction applies. We allow longer notice where mandatory law or necessary adaptation requires it.

We are responsible for providing the platform with reasonable care and skill. We are not responsible for an independent service failing except to the extent we caused the failure or could reasonably have avoided its effect. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot legally be excluded or limited.

Subject to those exceptions, we are not liable for lost profits, sales, business, goodwill, anticipated savings or indirect or consequential losses. Our total liability for claims concerning a store is limited to the subscription fees paid for that store in the 12 months before the event giving rise to the claim. These limits do not reduce refunds expressly promised in these terms or statutory data protection rights.

You will meet reasonable losses and costs from third-party claims arising from unlawful products you sell, infringement by your content or products, or your material breach in dealing with customers, except to the extent caused by us. We notify you promptly, consult you before settlement, allow you to participate in the defence and take reasonable steps to limit loss.

The data processing schedule prevails for conflicting provisions about processing on your behalf. A specific agreed subscription offer prevails for its price and introductory period. No provision removes rights that mandatory law gives either party. If a provision is unenforceable, the remainder continues so far as legally possible. Failure to enforce a provision is not a waiver. These terms are governed by the law of England and Wales, whose courts have exclusive jurisdiction subject to mandatory law.

Tikyshop data processing schedule

Scope and roles

For personal data processed to run a merchant's store on its instructions, the merchant is the controller and M.MAZON LTD, operating Tikyshop, is the processor. This includes data about shoppers and visitors: contact and delivery details, order and refund records, comments, reviews, drop-alert details, storefront identifiers and consent-based usage records. Processing includes collection, organisation, storage, retrieval, delivery of communications, authorised disclosure, correction and deletion needed for the subscribed service.

Processing continues while the service is supplied and during the applicable return, settlement and deletion period. Merchant account administration, our own subscription billing and our own legal obligations are covered separately in the platform privacy notice. A third party's role depends on its actual function, not merely whether it appears in the provider list.

Instructions and confidentiality

We process store personal data only on documented instructions, including the merchant terms, authorised settings and valid requests, unless applicable law requires otherwise. We inform you of that legal requirement beforehand unless prohibited. We tell you if we consider an instruction to infringe applicable data protection law. People authorised to process the data are subject to confidentiality obligations.

You are responsible for lawful collection and instructions, privacy information and any consent required from shoppers. Accepting platform terms is not shopper consent. We do not combine shopper personal data across merchants for our own advertising or use it to train AI models.

Security and incidents

We maintain technical and organisational measures appropriate to the processing and risks, including access controls, protection of credentials, encrypted transmission and storage where applicable, separation of store access, operational monitoring and records of sensitive activity. We review and improve those measures as risks and the service change. These commitments do not represent certification to a particular standard or a guarantee that incidents cannot occur.

We notify you without undue delay after becoming aware of a personal data breach affecting data processed for you, aiming to provide an initial notification within 48 hours where possible. We provide available information about the incident, likely effects, affected data and mitigating steps, and supplement it as the investigation progresses. The target does not postpone the duty to notify without undue delay or replace your own assessment of reporting duties.

Providers, connected services and transfers

You generally authorise the sub-processors identified in the maintained service-provider schedule for their stated functions. We put appropriate written data protection obligations in place and remain responsible for their performance of our processing obligations. We give at least 30 days' notice before adding or replacing a sub-processor. You may object on reasonable data protection grounds. If we cannot resolve the objection, you may end the affected subscription before the change and receive the unused prepaid amount.

An AI or analytics service that you independently select is not automatically our sub-processor. We disclose data to it only within your authorised instructions and permissions. You must assess its terms and lawful use. Revoking a connection does not recall copies already received by that provider. Stripe may act in different capacities for different payment functions; the applicable Stripe agreement and actual processing determine those roles.

We permit international transfers of personal data processed for you only under a mechanism recognised by applicable UK data protection law, with any required assessment and additional protections. This may include applicable adequacy regulations or approved contractual safeguards. A UK hosting region alone does not establish that every support, delivery or administrative operation remains in the UK. The provider schedule identifies relevant processing locations and transfer information.

Assistance and accountability

Send requests to support@tikyshop.com. We help with data-subject rights requests, normally supplying information within 10 working days, and with security obligations, breach notification, impact assessments and regulator consultation, taking account of the processing and information available to us. We notify you of a shopper request relating to your processing and do not decide it independently unless authorised or legally required.

We provide information reasonably needed to demonstrate compliance with these processing terms and applicable Article 28 obligations. We allow and contribute to appropriate audits and inspections by you or a confidential independent auditor. Documents and written answers are the first step; they do not replace an inspection where necessary. Routine inspections normally require 30 days' notice and occur no more than annually, with exceptions for a relevant breach, a regulator's request or legal necessity. Arrangements must protect other tenants and security without preventing an effective audit. Each party bears its costs unless an audit establishes our material non-compliance.

Return, deletion and retained records

At the end of service you may choose return followed by deletion, or deletion without return. Make a return request within the 30-day closure window. We provide available records as files and media through expiring links, and carry out deletion through our managed process rather than promising an automatic self-service function.

After the closure window, once remaining processing for orders, refunds and messages is completed under your instructions, we delete or anonymise shopper personal data and delete copies, unless applicable law requires retention. Any continued processing must have a lawful documented basis and a defined purpose and period. Retained copies remain protected and are not used for other purposes.

Planned-change recovery copies are deleted within 30 days of the change, subject to existing applicable obligations and a narrowly justified hold where legally permitted. Any retained copy has a documented purpose and review date. If data is restored, recorded deletions are reapplied before normal use resumes.

Our own subscription invoices, tax records and necessary legal records are retained under the platform privacy notice in our separate controller capacity. An order identifier retained to prevent duplicate processing is not a reason to keep unnecessary message bodies or contact details indefinitely.

Tikyshop acceptable use and complaints policy

Selling and publishing responsibly

Use Tikyshop only for lawful business activity in the markets you serve. Do not sell unlawful, counterfeit, stolen or unsafe goods; infringe intellectual property or privacy rights; publish unlawful threats or exploitative material; impersonate another business; or mislead customers about goods, prices, stock, delivery, returns or your identity. Any legally restricted activity must be lawful and supported by the platform and the payment provider you use; a catalogue field is not authorisation to sell it.

You must have rights to the images, music, videos and other content you upload. This includes material generated or edited using AI. Do not invent reviews, product certifications, endorsements, discounts or countdowns. Obtain any permissions required for people shown in content and respect rights in personal data.

Accounts, communications and security

Do not send unlawful unsolicited marketing, hide the sender's identity, ignore marketing objections, sell another person's data, misuse invitation codes or create deceptive accounts. Use store data only for lawful purposes consistent with the information given to the people concerned.

Do not attempt to access another merchant's data, evade permissions or rate limits, interfere with the platform, upload malicious code, steal credentials or carry out unauthorised vulnerability testing. Security testing needs an expressly agreed scope and environment. An AI assistant or connected application must follow the same restrictions as a person. Do not upload sensitive personal information unrelated to providing the supported store service.

Follow the applicable terms of your payment provider and independently connected services. Do not resell platform access without our agreement or suggest that Tikyshop endorses your products merely because it hosts your store.

Reporting content or infringement

Contact support@tikyshop.com with the store and content URLs, a clear description of the issue, relevant evidence, your contact details, and your authority to act where reporting for someone else. For an intellectual-property complaint, identify the protected work or mark, the allegedly infringing material and the basis of your rights. State that your report is accurate to the best of your knowledge. Do not send passwords, tokens or full payment-card details.

We may ask for clarification or share the substance of the complaint with the merchant so they can respond, limiting personal information where appropriate. We assess the available evidence and applicable law. A report does not guarantee removal, and this reporting process is not a court determination of ownership. Deliberately false or abusive reports may themselves violate this policy.

Decisions and review

We normally address the affected content or function first, giving reasons and an opportunity to correct a problem where appropriate. Serious or repeated breaches, unlawful activity or urgent risks may require immediate restriction or account suspension. Legal restrictions, investigations or safety concerns may limit the information we can disclose. The merchant terms govern termination and applicable notice requirements.

If you disagree with a decision, reply to the notice or contact support@tikyshop.com, identify the decision and provide the reasons and evidence for review. Complaining does not remove statutory remedies. There is no published bounty programme, guaranteed response deadline or automatic appeal portal under this policy.

For problems with goods, delivery or a shopper refund, contact the store's seller first. We can investigate platform misuse or technical problems, but hosting a store does not make us the seller or allow us to decide every commercial dispute on its behalf.

Requests for data and legal process

Send enquiries and requests to support@tikyshop.com. This contact route does not replace any legally required method of serving formal documents. We assess the requester's identity, authority, legal basis, jurisdiction and scope. We disclose information only where legally justified and limit it to what is required. Where lawful and appropriate, we notify the affected business. An informal request does not by itself authorise access to another merchant's data.

For personal-data rights concerning your Tikyshop account, use the platform privacy notice. For a shopper request, the merchant is normally the controller and we assist under the data processing schedule. This policy does not require a person to contact us before exercising a right to complain to a regulator or seek a legal remedy.

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Questions: support@tikyshop.com